[Hiring] Managed Services Specialist - Customer Enablement @ACTO

Role Description

As a Managed Services Specialist, you will be part of a team responsible for providing managed services support for established and emerging pharmaceutical companies as well as enterprise and SMB medical technology companies. This is a key role in the client journey and provides a high level of value to clients at all stages.

• Leading and supporting the delivery of Managed Services to clients with services, including:
• Creation and management of assets, forms and content in ACTO Omnichannel;
• Training delivery including workshops and development of custom guides;
• Running health checks and audits on domains, as per package scope;
• Management of ticket submission and tracking upon the identification of issues.
• Aligning on customer vision and goals, and driving a clear, results-focused plan to success with urgency and precision.
• Driving client adoption through product demonstrations and milestone delivery.
• Fostering strong client relationships, equipping them to become ACTO Advocates.
• Effective documentation of client interactions and journey.
• Prioritizing data security for clients.
• Proactively manage and resolve both forecasted & unexpected changes and issues.
• Work cross-functionally to continuously improve on the value provided by the Services Team.

Qualifications

• 2+ years’ experience in software implementation.
• Experience with agile implementation approaches.
• Bachelor or Diploma in Life Sciences, Applied Science, or equivalent.
• A demonstrated and proven successful track record in generating and executing on implementation plans.
• Strong written and verbal communication skills.
• Attention to detail and ability to work in a fast paced, team environment.
• Strong sense of ownership, showing resourcefulness in the face of challenges.
• Excellent time management skills, with well-defined personal habits and systems for prioritizing and completing work.
• An empathic approach to develop business rapport & foster strong working relationships with clients, especially around key milestones and product functionality.

Requirements

• Bonus points if you have:
• Experience within the Life Sciences / Healthcare industry.
• Experience working in a SaaS company.

Benefits

• Industry leading, multiple award-winning technology.
• Competitive compensation package.
• Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes.
• Results-driven and collaborative culture.
• Remote work with opportunities for in-person collaboration (for those in the GTA).
• Company MacBook.
• Participation in group benefits plan.
• Flexible PTO + additional perks!