[Hiring] Mail Operations Pharmacy Technician – Credit and Collections @CenterWell

Role Description

The Mail Operations Pharmacy Technician for Credit and Collections 2 identifies and collects overdue accounts to minimize outstanding debts. Responsibilities include:

• Perform research and resolution for members regarding their financial account through the phone.
• Retain membership and assist members in making payments for past due balances.
• Set up Credit Card Accounts for recurring payment.
• Communicate any trends and/or problems.
• Make decisions focused on interpretation of area/department policy and methods for completing assignments.
• Work with defined parameters to identify work expectations and quality standards.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

We are looking for a Mail Operations Pharmacy Technician 2 to represent us by addressing the following items:

• Handle outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
• Address customer needs which may include complex financial questions, resolve issues, and educate members.
• Record details of inquiries, comments or complaints, transactions or interactions and take action accordingly.
• Process Part B claims for PDP members.
• Process Grants.
• Ability to perform in a metric-based department.

Key Competencies:

• Builds Trust: You honor your word by doing what you say you are going to do.
• Keep attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
• Drive for excellence: You are a continuous learner who encourages others to learn.
• Meet shared expectations and achieve results.

Qualifications

• Must have an active license with the Board of Pharmacy in the appropriate state.
• National Certification, PTCB CphT.
• 3 years of related experience.
• Must be passionate about contributing to an organization focused on improving consumer experiences.
• Navigate computer programs and tools.
• Handle multiple or challenging priorities, including use of multiple computer applications at a time.
• Effective verbal and listening communication skills.

Requirements

• High School Diploma or GED (preferred).
• National Certification, PTCB CphT (preferred).

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Additional Information

• Schedule: Monday - Friday, 8 am - 4:30 pm MST.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40.
• Pay Range: $40,000 - $52,300 per year.