[Hiring] Luxury Hotel Client Advisor @Sutherland

Role Description

You will work with a global hospitality leader with:

• 100+ years of experience
• 7,000+ hotels in 123 countries
• 145+ million loyalty members

Your mission: help customers plan their perfect stay and deliver an outstanding travel experience.

Your Responsibilities:

• Assist customers with hotel reservations worldwide
• Provide information about rooms, services, and offers
• Manage bookings, changes, and cancellations
• Support loyalty program members
• Handle customer requests via phone, chat, or email
• Ensure excellent customer satisfaction

Qualifications

• Italian (C1) & English (B2+)
• Good communication and interpersonal skills
• Basic computer literacy & multitasking ability
• Customer-oriented mindset
• Previous experience in Hospitality a plus

Benefits

• Permanent contract & job security
• Competitive salary + bonuses
• Additional health & life insurance
• Food vouchers
• 21 days paid annual leave
• 1.5 hours paid breaks per day
• Paid training & career development
• Opportunity to work from home (project-based)

Company Description

Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home.

Become part of a dynamic, international environment where you can develop your skills and build a long-term career.