[Hiring] Loan Processing Representative @Enova

Role Description

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Loan Processor, you will specialize in a specific brand through our comprehensive 3-week training program. Following training completion, your main responsibility will be processing loan applications.

Responsibilities:

• Handle a queue of loan applications, ensuring compliance with established quality standards for processing.
• Receive inbound calls from customers regarding their loan application.
• Initiate outbound calls to customers to verify details on loan applications and request additional information if required.
• Resolve customer issues efficiently through phone, email, or fax communication channels.
• Keep customer accounts meticulously updated with accurate information.

Qualifications

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Requirements

• This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

Benefits

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching plus a Roth option (U.S. Based employees only).
• PTO & paid holidays off.
• Sabbatical program (for eligible roles).
• Summer hours (for eligible roles).
• Paid parental leave.
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day…Plus so much more!

Company Description

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™ platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.