[Hiring] Live Verification Agent @U-Haul

Role Description

Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smartphone.

• Review the customer's information and ensure it meets the required standards to rent before approving the rental dispatch.
• Receive inbound calls and make outbound calls, interacting with customers via chat to explain and/or obtain the required information to rent.
• Help multiple customers digitally or via chat.

Interested in moving forward? Please apply on the computer you plan to work from rather than your cell phone to avoid application denial.

• MUST include in your application:
  • Screenshot of your results for the Computer Specs test - Must pass to be considered.
  • Screenshots of your scores for the Facial Recognition Assessment.
  • Complete Criteria Assessments: Tech Skills + Game.

Rate of pay: Can earn $16-19 per hour within the first 6 months based on performance. (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

How schedules work:

• Shifts are in high demand - first come, first serve basis.
• Must be available to work holidays.
• 25 hours of availability per week.
• Saturday and Sunday are required - 6 hours on Saturday and 6 hours on Sunday.
• April/May Shift Needs: Start date - 4/7, 4/14, 4/21, 5/4, 5/12, 5/19.
• Options for days off: Scattered days off (Monday-Friday).
• High Priority Shift 1 - 1pm-10pm AZ.
• High Priority Shift 2 - 10am-4pm AZ.
• Low Priority Shift 3 - 3am-10am AZ.

Qualifications

• Good listening, verbal, and written communication skills in English.
• Inbound call/phone experience (high volume highly preferred).
• Excellent customer service skills with 1 year of phone customer service experience.
• Technically savvy preferred.
• Logic, reasoning, time management, and facial recognition skills.
• Proficiency, attention to detail, and interpersonal skills.
• Ability to multitask and assist multiple customers at one time (online sessions).

Requirements

• Once trained, phone agents will be required to simultaneously assist customers online and on inbound phone calls.
• Reasonable and predictable attendance.

Training / Education

• Class start dates: Tuesday, 5/4, 5/12, 5/19.
• One week of training is instructor-led with accelerated classroom education and hands-on education in small groups.
• After initial education, you will be working independently with additional continued education courses, counseling, and coaching from the leadership team.
• Class Schedules:
  • Tues, Wed, Fri - 9am-1pm AZ Time.
  • Tues, Wed, Fri - 4pm-8pm AZ Time.

Technical Requirements

• Operating System: Windows 11.
• RAM: 16GB minimum (32GB recommended).
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended).
• Storage: SSD with at least 5GB free space.
• Additional Hardware:
  • Webcam (external or built-in).
  • USB headset (wired).
• Internet Speeds:
  • Ping: under 100.
  • Download: 50MB minimum (100MB recommended).
  • Upload: 5MB minimum (10MB recommended).

Benefits

• Medical Reimbursement Indemnity Plan.
• Rx Savings Plus Discount Plan.
• Dental Plan.
• Vision Plan.
• Retirement Savings 401(k) Plan.