[Hiring] Live Chat Support Agent @GPS Recruiting

Role Description

• Respond to customer inquiries via live chat in a timely and professional manner.
• Assist customers with product or service information.
• Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department.
• Maintain accurate records of customer interactions.
• Process customer requests, such as account updates, order tracking, refunds, or cancellations (depending on the company).
• Follow company policies and customer service standards.
• Meet response time, resolution time, and customer satisfaction (CSAT) targets.
• Identify recurring customer issues and provide feedback for process improvements.
• Collaborate with other teams to ensure efficient issue resolution.

Qualifications

• Excellent written communication and typing skills.
• Strong problem solving and critical thinking abilities.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Basic computer proficiency and familiarity with customer support software.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent (associate's or bachelor's degree may be preferred by employer).

Benefits

• Paid Time off
• Employee wellness program
• Health Insurance

Company Description

A trusted recruitment partner dedicated to guiding exceptional people to exceptional opportunities.