[Hiring] Live Chat Support Agent @Remote World

Role Description

You'll be on the front line of the customer experience — handling live chat and email queries from buyers about orders, returns, and deliveries. You'll resolve issues quickly, escalate anything complex, and leave every customer feeling heard.

• Handle inbound live chat and email queries from buyers and sellers
• Resolve order issues including delays, missing items, and returns
• Process refund and exchange requests following platform policy
• Escalate disputes and complex cases to the specialist team with full context
• Flag recurring issues to help improve platform policies and FAQs

Qualifications

• Clear, friendly written English — you communicate with warmth and confidence
• Fast typist — comfortable managing several chat conversations at once
• Calm under pressure when queues are busy and customers are frustrated
• Reliable and punctual for your shift

Requirements

• Previous live chat or e-commerce support experience (nice to have)
• Familiarity with Gorgias, Freshdesk, or Zendesk (nice to have)
• Understanding of basic e-commerce order and returns workflows (nice to have)

Benefits

• $400–$600 USD/month based on experience
• Fully remote
• Structured shifts — you know exactly when you're working
• Paid leave
• Path to Team Lead or Quality Analyst roles

Company Description

Remote World is partnering with a UK-based fashion marketplace to hire for this role. They connect independent clothing brands with over 500,000 active buyers and handle thousands of orders every day — great support is what keeps buyers coming back and sellers trusting the platform.