[Hiring] Live Chat Assistant @ADF Medical Services Inc.

Role Description

We're hiring a friendly and attentive Remote Live Chat Assistant to provide real-time online support to our patients and clients. If you're a quick typist with a warm personality and strong written communication skills — this role is perfect for you.

• Respond to patient and client inquiries instantly through our live chat platform
• Provide helpful and accurate information on services, appointments, billing, and support
• Manage multiple live chat conversations simultaneously with speed and professionalism
• Log and document all chat interactions accurately in our CRM system
• Identify and escalate urgent or unresolved issues to the appropriate team
• Deliver a consistently warm, helpful, and professional experience in every chat
• Follow all company communication guidelines and service quality standards
• Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Qualifications

• Strong written communication skills
• Quick typing ability
• Warm personality

Requirements

• Experience in customer support or a related field
• Ability to manage multiple tasks efficiently
• Familiarity with CRM systems

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Supportive team environment and ongoing coaching
• Career growth and advancement opportunities within ADF Medical Services