[Hiring] Live Chat Agent @VYLIX Group

Role Description

As a Live Chat Agent for Kovix, you will play a vital role in ensuring our users receive fast, friendly and accurate support. You will be the face of Kovix to our community, helping creators get the most out of the platform and resolving issues with professionalism and care.

• Respond to live chat enquiries in a timely and professional manner
• Assist users with account setup, invoice creation and payment queries
• Guide users through Kovix features including line items, AI tools and Pro plan functionality
• Escalate complex or unresolved issues to the appropriate team member
• Identify and troubleshoot common platform issues reported by users
• Maintain a positive, welcoming tone that reflects our People First value
• Stay up to date with Kovix features, updates and policies
• Gather user feedback and relay it to the wider team

Qualifications

• Fluent written English
• Ability to communicate clearly and professionally in a live chat environment
• Good understanding of Roblox and the creator community
• Comfortable working independently as part of a remote team
• Minimum age of 14 years

Requirements

• Reliable internet connection
• PC or laptop
• Ability to commit to an agreed weekly schedule
• Previous experience in customer support or live chat is desirable but not essential
• Familiarity with Kovix, Google or UK GDPR principles would be an advantage
• Willingness to uphold core values and conduct professionally

Benefits

• Complimentary Kovix PRO plan for full access to every feature on the platform
• Eligibility for profit sharing scheme as Kovix grows
• Surprise company gifts such as Discord Nitro to show appreciation for the team