[Hiring] Live Chat Agent @Remote World

Role Description

You'll assist travellers via live chat and email with booking changes, cancellations, refund requests, and urgent travel issues. Travel support is fast-paced and unpredictable — no two days are the same, and you'll need to stay calm when customers are stressed.

• Handle inbound live chat and email queries from travellers
• Process booking modifications, cancellations, and refund requests
• Liaise with airlines, hotels, and suppliers to resolve issues on behalf of customers
• Manage urgent cases including missed flights and last-minute changes
• Escalate complex disputes and complaints to the specialist team

Qualifications

• Clear, reassuring written English — you keep stressed travellers calm
• Fast and decisive — travel issues are often time-sensitive
• Organised and able to juggle multiple cases simultaneously
• Comfortable working shift patterns including some weekends

Requirements

• Experience in travel, hospitality, or airline customer service (nice to have)
• Familiarity with GDS systems (Amadeus, Sabre) or OTA platforms (nice to have)
• Second language a bonus — Arabic, French, or Spanish particularly useful (nice to have)

Benefits

• $2,000–$3,000 USD/month based on experience
• Fully remote
• Varied, fast-paced work — genuinely different every day
• Paid leave
• Path to Senior Support, Travel Operations, or Account Management