[Hiring] Listing Support Processor @Redfin

Role Description

As a seasonal Listing Support Processor, you will be a critical behind-the-scenes force in our real estate operations. You'll meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors and Redfin licensed coordinators throughout the day. Your work greatly influences their success.

From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks associated with supporting the launch and maintenance of our listings on the market. An essential part of your success is being organized and highly detail-oriented. You’ll use Redfin online tools to track your work and share information across teams.

• Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators.
• Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses.
• Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery.
• Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet our high standards (may be asked to obtain MLS credentials).
• Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers.
• Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks.
• Utilize Redfin’s custom design tools to offer continuous and seamless support across different markets.

Qualifications

• A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow.
• An interest in, or exposure to, the real estate industry.
• Exceptional attention to detail; nothing gets past you.
• Excellent organizational skills and strong interpersonal abilities.
• Proficient in verbal and written communication, ensuring clarity and conciseness.
• Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment.
• Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools.
• Experienced in using email and phone as primary communication tools.
• A calm and composed approach to problem-solving and communication.
• Be able to work from home in a distraction-free work environment.
• Be resourceful. Always think ahead and solve problems before they become significant issues.
• Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously.
• High level of accountability and a strong service orientation, prioritizing client and agent success.

Benefits

• A competitive hourly wage.
• The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
• Comprehensive training and support to ensure you are well-equipped to succeed in your role.
• Fully remote work environment. You may be asked to work in a local office 1-2 times per month at your manager's request.
• Possibility for extended engagement with Redfin and career opportunities beyond the initial seasonal hiring period.