[Hiring] Licensed Property and Casualty @Everise

Role Description

• Professionally handle a high volume of incoming calls including account, claim and general questions.
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services.
• Ability to utilize and navigate multiple systems simultaneously.
• Ability to effectively communicate with pet parents both verbally and in writing.
• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and client benefit in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for call disposition or compiling and documenting customer information as required.
• Ability to accept and embrace changes within the current business environment.
• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus.

Qualifications

• Two years of customer service or call center experience.
• Ability to pass a drug screen and background check.
• Dedicated area to work from in your home.
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted).
• Demonstrated passion for excellence with respect to treating and caring for pet parents.
• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding.
• Listen, understand, and take quick action. Like all of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Meet all attendance and dependability requirements.
• Be a team player.

Requirements

• Must hold a property and casualty license in your state of residence.
• Must be willing to release property and casualty appointments (No need to release Health or Life appointments).
• Must be able to work weekends.
• This position is currently 30 hours.
• Although 30 hours, this still qualifies you for benefits and PTO.

Work at Home Set-Up Requirements

• Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted).
• (2) 21” monitor(s). You will supply 1 and Everise will supply 1.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic.
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
• You must supply your own headset. Specific models will be shared during the interview process.
• To be supplied by Everise (some programs offer bring your own devices):
• Keyboard
• Mouse