[Hiring] Licensed Insurance Customer Service & Sales Specialist @NTI

Role Description

Remote Licensed Insurance Customer Service & Sales Specialist

• Full-Time | $17.55–$20.00/hr + Monthly Bonuses | 100% Work-from-Home
• Make an Impact From Home – Use Your License to Grow Your Career
• Handle 40–50+ inbound calls per day from policyholders and potential clients.
• Provide support with billing, claims, policy changes, and product questions.
• Use consultative sales techniques to recommend tailored insurance solutions.
• Meet or exceed performance goals in quality, conversion, and customer satisfaction.
• Maintain accurate records in our CRM system.
• Deliver a high-quality customer experience that builds trust and loyalty.

Qualifications

• Active Life & Health Insurance License in one of the following states: MI, WI, IN, FL, GA, NC, SC, or TX (Applicants without a license or outside these states will not be considered)
• 1+ year experience in customer service, call center, or sales.
• Excellent verbal communication and problem-solving skills.
• Ability to work in a fast-paced, performance-driven environment.
• High-speed internet and a landline or VoIP phone (no mobile phones or hotspots)
• Must pass a federal background check.
• Must reside in an eligible state (excluding Dallas, Euless, or San Antonio)

Requirements

• Training Start Date: October 2025
• Training Hours: Monday to Friday, 8:30 AM – 5:00 PM ET
• Regular Schedule: Weekdays only, between 7:45 AM – 7:00 PM ET
• No weekends or evening shifts

Benefits

• Competitive Pay: $17.55–$20.00 per hour.
• Monthly Bonuses: $500–$1,000+ based on performance.
• Top Performers Earn Up to $66,000/year.
• Comprehensive Benefits: Medical, dental, vision.
• Paid Training: Get the tools and support to succeed.
• Career Advancement: Clear path to grow into leadership or specialized roles.
• Flexible schedule.
• Long-term career growth opportunities.
• 100% remote work environment.