[Hiring] Licensed Insurance Customer Service Representative @Pavago

Role Description

We are looking for an experienced Licensed Insurance Customer Service Representative (P&C) to support U.S.-based insurance agencies with policy servicing, quoting, renewals, and customer support.

• In this client-facing role, you will work directly with policyholders, prospects, insurance carriers, and agency teams to ensure timely, accurate, and professional service.
• You will assist with policy updates, prepare insurance quotes, answer coverage questions, and help agencies deliver an exceptional customer experience.

Responsibilities

• Policy Servicing
  • Assist clients with policy changes, endorsements, renewals, cancellations, and general servicing requests.
  • Respond to policyholder inquiries accurately and professionally.
  • Maintain detailed documentation of customer interactions and policy activities.
  • Ensure all servicing activities comply with agency procedures and insurance regulations.
• Quoting & Customer Support
  • Prepare insurance quotes for new and existing customers.
  • Help clients understand available coverage options and policy details.
  • Follow up with prospects and existing clients regarding quotes and renewals.
  • Provide exceptional customer service through timely and professional communication.
• Carrier & Agency Coordination
  • Communicate with insurance carriers regarding underwriting requirements, policy changes, and coverage questions.
  • Maintain accurate records within the agency management system.
  • Process policy documentation and client requests efficiently.
  • Collaborate with internal agency teams to ensure seamless customer support.

Qualifications

• You hold an active U.S. Property & Casualty (P&C) license (resident or non-resident).
• You enjoy helping clients understand their insurance coverage and providing excellent customer service.
• You communicate confidently and professionally over the phone and via email.
• You are organized, detail-oriented, and able to manage multiple client requests simultaneously.
• You thrive in a remote work environment and can work independently with minimal supervision.
• You understand the importance of accuracy, compliance, and delivering a positive client experience.

Requirements

• Active U.S. Property & Casualty (P&C) Insurance License (resident or non-resident).
• Minimum 1 year of Property & Casualty insurance experience with an insurance agency or carrier.
• Experience in Personal Lines, Commercial Lines, or both.
• Comfortable handling inbound and outbound calls with policyholders, prospects, and insurance carriers.
• Excellent verbal and written English communication skills.
• Must be located outside of the United States.
• Reliable high-speed internet connection and a dedicated home office.
• Strong organizational skills and attention to detail.
• Ability to work during U.S. business hours.

Nice-to-Have

• Experience supporting both Personal Lines and Commercial Lines.
• Familiarity with major U.S. insurance carriers.
• Experience using agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore, or similar platforms.
• Previous experience working remotely for a U.S.-based insurance agency.
• Experience supporting multiple insurance producers or agency teams.

Interview Process

• Initial Recruiter Screening
• Client Interview
• Offer Stage

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video, completed once on your own time, and it’s the final step that completes your application.

• Instead of repeating yourself on screening call after screening call, you tell your story once and it carries forward.
• Hiring managers get to see how you actually communicate before you meet, so when you’re a fit, the first conversation isn’t starting from scratch.
• Fewer interviews, and the ones you do have count for more.
• Don’t overthink it. Record it as many times as you like—nobody sees the takes you discard.
• Your Intro Video invitation will come from Spark Hire, our trusted video interview platform, so please keep an eye on both your inbox and spam folder for the email.