[Hiring] Licensed Customer Service Representative @Independent Insurance Services Agency, Inc.

Role Description

Independent Insurance Services Agency is seeking an experienced Licensed Customer Service Representative to join our team in Troy, MI. This is an excellent opportunity for someone who thrives in a client-focused role, enjoys delivering outstanding service, and can identify opportunities to strengthen customer relationships through proactive account management.

As a Licensed Customer Service Representative, you'll be the trusted point of contact for our existing clients, ensuring they receive exceptional service while helping them maintain the right coverage for their evolving needs.

Responsibilities

• Market insurance policies
• Deliver outstanding customer service by phone, email, and in person
• Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries
• Conduct proactive policy reviews to ensure customers have the appropriate protection
• Educate clients on available coverage options, discounts, and policy enhancements
• Identify opportunities for cross-selling and account rounding while maintaining a service-first approach
• Build strong, long-term relationships that promote customer retention and loyalty
• Process policy updates accurately and maintain organized client records
• Collaborate with agency team members to provide an exceptional customer experience

Qualifications

• Active Property & Casualty Insurance License
• Previous insurance agency experience required (5+ years)
• Experience servicing personal lines insurance policies
• Strong understanding of insurance products, coverages, and policy servicing

Ideal Candidate

• Friendly, professional, and customer-focused
• Excellent communication and active listening skills
• Highly organized with strong attention to detail
• Proactive problem solver who enjoys helping others
• Comfortable using agency management systems and multiple computer applications
• Team-oriented while capable of working independently
• Able to identify customer needs and recommend appropriate coverage solutions when appropriate

Benefits

• Work-From-Home
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development