[Hiring] Learner Services Advisor @UMA Education

Role Description

As a Learner Services Advisor, your purpose is to guide, support, and empower students throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where learners thrive, succeed, and achieve their career goals in the allied health industry.

What You’ll Do:

• Academic Planning and Support: Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations.
• Student Support and Communication: Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video.
• Retention and Success Strategies: Collaborate with colleagues to develop and implement retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success.
• Performance Metrics and Success: Contribute to achieving individual, team, and departmental retention goals.
• Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent experience.
• Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Requirements

• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• 1+ years’ experience in customer service, contact center or hospitality role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Work Environment/Physical Demands

• This is a full-time remote position.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Compensation Range

Anticipated starting salary is based on experience and qualifications: $19 — $19 USD

OUR VALUES

• ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion.
• CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers.
• COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success.
• PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose.
• HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals.
• WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/