[Hiring] Lay Navigator-Oncology @Piedmont Healthcare

Role Description

Responsible for serving as front-line support by scheduling complex and specialized procedures and coordinating multiple resources for patient services. Supports the daily operation of referral workflows by:

• Working work queues
• Verifying clinical documents have been shared
• Collecting and verifying patient registration and insurance information
• Processing provider referrals and orders in accordance with health system protocols and mandated insurance guidelines

Provides professional telephone and customer support and communicates effectively with patients, providers, and internal teams to promote timely, patient-centered access to care.

Qualifications

• H.S. Diploma or General Education Degree (GED) - Required
• 3 years of related customer-facing healthcare experience with at least one (1) year scheduling or preregistering patients - Required
• Operational experience with scheduling and referrals management in the oncology setting; above average data entry skills - Preferred
• Epic scheduling experience - Preferred
• Previous exposure to electronic medical record systems and the ability to acquire a working knowledge of Epic and other systems as needed
• None - Required

Company Description

Business Unit: Company Name

Piedmont Healthcare Corporate