[Hiring] LATAM Healthcare Customer Care Representative @UPS

Role Description

This position provides a one-to-one customer service experience for UPS Healthcare accounts in Latin America. The team will be responsible for supporting Brazil, Mexico, Puerto Rico, Colombia, Dominican Republic & Costa Rica in English, Spanish, or Portuguese. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.

• Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).
• Analyzes and resolves Healthcare account issues.

Qualifications

• Excellent communication skills.
• Proficiency in English, Spanish, and Portuguese.
• Flexible and eager to learn.

Requirements

• Availability: Monday to Friday 6AM to 8PM, excluding US Major Holidays.
• 42 hours per week.

Benefits

• Permanent employee status.

Company Description

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.