[Hiring] LATAM Customer Support Intern @HubSpot

Role Description

As part of the Latin America (LATAM) team, you will learn fast, help customers grow, and collaborate with talented people who love coming to work every day. In this internship, you will be responsible for working directly with HubSpot customers across all product lines via our webticket channel. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot.

You'll get to know how a SaaS company provides support to markets such as North America, Latin America, Europe, and Asia by working on cross-functional projects that will have a true impact on our day-to-day operation, and is overall a great opportunity to take the first steps in your career in tech at a place like HubSpot.

What You’ll Do

• Communicate with customers via e-mail to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind to grow their businesses better and also communicate effectively with your team.
• Partnering with our different Support stakeholders and assisting with tasks and projects directly impacting our team.
• Support internal tasks and projects for your team including but not limited to reporting, business review presentations, documenting playbooks, creating enablement materials, and internal communications.
• Gain exposure to live customer support channels, with the opportunity to engage in real-time interactions before the end of your internship.

Qualifications

• Enrolled at a Colombian-based university and able to commit to a full-time, 40-hour/week internship for either 6 months or 12 months.
• Based in Bogotá, Colombia, or able to work remotely within Colombia for the duration of the internship.
• Fluent in English and Spanish.
• Eager to learn software autonomously, in groups, and from others.
• Detail-oriented and customer-centric.
• Able to manage multiple priorities while maintaining attention to detail.
• Able to communicate with a variety of audiences and teams.
• Always curious, willing to adapt quickly, and with a growth mindset.
• Motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.
• Comfortable working in a dynamic and collaborative environment, with change and ambiguity, working autonomously, and using good judgment to make decisions that solve for the customer and the team.
• Seeking to receive regular feedback and coaching to help develop competencies relevant to success in the role.
• Embody our HEART values and add to our company culture.

Requirements

• Location: Bogotá, Colombia (Remote eligible within Colombia).
• Work type: Onsite, Hybrid, or Remote.
• Travel: Required for key intern events and team offsites.

Application Requirements

• Resume/CV must be submitted in English.
• Cover letters are not required.
• Submit applications by March 23rd, 2026, at 5:00 pm Bogotá time.

Benefits

• Flexibility and connection, whether you’re a Remote employee or work from the Office.
• Strong connections with your team and peers.
• In-person onboarding for Engineering team members.
• Opportunities to attend in-person events for broader Product team members.