[Hiring] Key Customer Specialist Floater Central/Eastern Time Zone @Geiger Brothers

Role Description

Under the direct supervision of the assigned Total Care National Service Director and Area Service Manager, and applying continuous improvement tools and concepts, serve as the primary contact for an assigned number of our high-volume sales partners in the absence of their assigned KCS. Establish and maintain strong relationships with assigned sales partners, their clients, and their KCS, identifying and supporting their needs. Monitor service levels, track sales goals, and assist in meeting targets. Negotiate pricing with Production Partners as needed, obtain quotes, and order samples from preferred suppliers. Stay updated on industry trends to deliver timely, innovative customer solutions.

Essential Functions:

• Follow through on all orders, claims, and all issues pertaining to the assigned sales partners, from start to finish.
• Maintain oversight of order margins and commission structures, including managing and calculating commission splits and ensuring healthy margins for Geiger.
• Perform shipping follow up and claims activities as needed.
• Conduct research and resolve problems presented by personnel from other functions.
• Identify opportunities to transfer sales or potential sales to a more appropriate business unit.
• Support and coordinate the implementation of client PopUp Stores during coverage periods.
• Develop comprehensive knowledge of billing and receivable functions to ensure orders are being processed accurately.
• Provide strategic direction and leadership to specialist functions within the department.
• Coordinate custom orders through Total Care.
• Educate sales partners and customers on all matters regarding products and services.
• Control and monitor sample costs to stay within business development funds.
• Participate in industry committees, task groups, and training teams to share knowledge.
• Maintain regular communication with Regional Managers for assistance in determining appropriate service guidelines.
• Take an active role in the sales and marketing aspects of potential Global accounts.
• Perform other related duties as assigned.

Qualifications

• Strong negotiation and pricing strategy skills.
• Advanced knowledge of customer and production partner relations.
• Excellent project management abilities.
• Strong analytical and problem-solving skills.
• Ability to multitask and prioritize effectively.

Requirements

• Three plus years of progressively responsible customer service or sales experience handling large accounts in a service or sales capacity.
• Extensive industry knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and PowerPoint) equivalent to 3-years of college.
• Industry certification at the MAS (Master Advertising Specialist) level.

Benefits

• Enjoy a competitive compensation package.
• Full benefits package that includes Education Reimbursement and 401k (with match).
• Optional - Work remotely from home for added flexibility.

Physical, Mental and Environmental Requirements

• Physical Requirements:
• Prolonged periods of sitting at a desk or computer.
• Typing and using a computer keyboard for extended periods.
• Answering phone calls and communicating with customers via email.
• May require travel.
• Mental Requirements:
• Ability to concentrate for extended periods of time paying close attention to detail.
• Ability to handle multiple tasks simultaneously and manage time effectively.
• Environmental Requirements:
• Working indoors in an office environment or remote location.
• Use of standard office equipment such as computers, phones, and printers.
• Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

Supervisor Responsibilities

• Provide enhanced functional and technical guidance to associates in positions that directly support the duties of the Senior Key Customer Specialist.
• Mentoring and knowledge sharing across the department.

Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.