[Hiring] Key Account Traffic Controller @Röhlig Logistics

Role Description

We’re looking for a dynamic Key Account Traffic Controller to join our growing team and help drive exceptional service across our key customer accounts!

• Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes.
• Host internal reviews and work with business unit management to optimize transportation and logistics services, specific to customer requirements.
• Preparation of quotes & one-off quotes in CW1.
• Monitor timely payments with accounting.
• Support creation & implementation of COP’s for key accounts and monitor compliance.
• Support QBR and general meeting preparation.
• Responsible for internal & external reporting requirements as well as data quality control.
• Accountable for meeting & exceeding customer KPI’s aligned with internal KPI’s, quality and year-over-year internal freight savings.
• Ensure that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved.
• Maintain knowledge of best practices including the most efficient and cost-effective shipping methods.
• Support CRM maintenance: communications, opportunities and sales lead creation.
• MS Teams channel maintenance.
• Support RFI’s & RFQ’s and coordination with tender management.
• Communicate relevant information to the global Rohlig & agent network.
• Share & request status updates with country management as well as global key account management.

This position is a corporate position and is remote. Working from a Rohlig office might be required on certain projects.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong track record in customer satisfaction and customer facing communication.
• Excellent operational knowledge in international freight forwarding (Minimum 5 Years).
• Good network of logistics vendors both on the local and national level.
• Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes.
• Knowledge of various quote platforms.
• Advanced CW1 experience.
• Strong logistical, analytical problem-solving skills.
• Ability to handle multiple priorities and work well under pressure while meeting deadlines.
• Willingness to work flexible or extended hours when required to resolve freight-related emergencies.
• Willingness to travel (if needed).
• Strong collaborative skills with the ability to work with teams and remote direct reports.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.