[Hiring] Key Account Coordinator @Charger Logistics Inc

Role Description

We are looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

• Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Qualifications

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Recent college or university graduate.
• Strong knowledge and understanding of the trucking industry.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Ability to function independently with little or no supervision as well as function in a team environment.

Benefits

• Professional growth career.
• Competitive pay package.