[Hiring] Junior Customer Support Specialist @Paddle

Role Description

We are looking for someone who would like to start their journey in customer support. You will be working with our buyers (end users) from software companies that use our platform, learning how to offer top-notch support.

• Respond to and resolve queries from our customer’s customers via email, including transactional queries such as refunds or cancellations.
• Escalate advanced/complex queries to the appropriate internal channels.
• Continuously improve your knowledge of the Paddle products and increase your ability to understand more advanced queries.
• Collect feedback, report any issues, get involved in improving our processes, and actively participate in team meetings.

Qualifications

• 0-2 years experience in a customer support, customer service, or customer-centric role, or eager to transition into your first customer-focused position.
• Proficient English speaker.
• Happy to work remotely and organized in communicating with teams across different time zones (GMT, AEST, EST).
• Love interacting with and helping people.
• Share experiences and feedback with others to build skills.
• Continuously seek to improve.
• Investigative mindset and like to think out of the box.

Requirements

• Experience working for a SaaS company, ideally offering customer support to other software companies.
• Knowledge of Zendesk or any other helpdesk platforms.
• Tech-savvy.
• Comfortable working in a fast-paced environment, both autonomously and in collaboration with teammates.

Benefits

• Attractive salaries and stock options.
• Retirement plans and private healthcare.
• Well-being initiatives.
• Unlimited holidays and 4 months of paid family leave regardless of gender.
• Investment in learning and personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.