[Hiring] Jr Customer Success @Proppel

Role Description

We're hiring on behalf of a fast-growing US-based startup in the digital advertising space. They work with e-commerce brands across the US, Canada, and beyond, and they need a sharp, proactive Jr Customer Success team member who thrives in a dynamic, no-handbook environment. If you're someone who takes ownership without being told to, this one's for you.

• Manage day-to-day communication with US-based e-commerce clients via Slack and email, serving as their primary point of contact.
• Coordinate across 3-4 internal teams (design, tech, production, and sales/marketing) to keep projects moving and clients informed.
• Support client onboarding, monitor account performance, and proactively flag opportunities for improvement.
• Track progress across all accounts using CRM and account management tools.
• Test and provide feedback on an in-house ad tech platform.
• Jump on client calls when needed and adapt your communication style to each account.

Qualifications

• Bachelor's degree and 1-2 years of experience in Customer Success or account management roles.
• Impeccable written and spoken English with strong attention to detail.
• Ability to juggle multiple accounts and coordinate between teams without losing track of the details.
• Comfortable working with data and numbers as part of your daily workflow.
• An ownership mindset: you spot what needs to be done and do it, even when there's no playbook.
• Availability during US hours (ET preferred).

Requirements

• Familiarity with Meta Business Manager or social advertising platforms (Facebook, LinkedIn, YouTube, Twitter).
• Experience with Figma, Canva, or basic SEO concepts.
• Background in a startup, agency, or US B2B account management environment.
• Curiosity about AI tools and enthusiasm for adopting new technology.

Benefits

• Competitive USD salary.
• 100% remote work.
• 10 days of Paid Time Off + US Holidays.
• Growth Opportunities.

Disclaimers

• You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.
• We consider candidates from all around LATAM.
• If you don't have a formal portfolio, please share a Drive with various samples of your work.
• Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.