[Hiring] Italian-Speaking Video Streaming Customer Experts @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is currently hiring Italian-Speaking Video Streaming Customer Experts to join our team in Greece. This role offers an excellent opportunity for those passionate about video streaming services and keen to support Italian-speaking customers with professionalism and care. You will be responsible for delivering outstanding customer service to ensure a positive streaming experience.

• Provide exceptional customer support in Italian through phone, email, and chat, addressing inquiries related to video streaming services.
• Assist customers with account management, subscription inquiries, and basic technical troubleshooting.
• Keep accurate and detailed records of customer interactions within CRM systems.
• Stay updated on video streaming products, features, and promotional offers to inform customers effectively.
• Collaborate within the team to enhance customer service quality and resolve issues promptly.
• Identify and escalate complex customer issues to the appropriate departments when necessary.

Qualifications

• Fluent Italian language skills (spoken and written) are required; proficiency in English is a plus.
• Prior experience in customer service, especially within the video streaming or technology sectors, is preferred.
• Excellent communication skills and strong customer orientation.
• Basic technical knowledge to assist with troubleshooting of video streaming services.
• Experience with CRM software and digital communication tools.
• Ability to work well independently and collaboratively within a team environment in Greece.
• Willingness to work flexible shifts, including evenings and weekends, as necessary.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...