[Hiring] Italian-Speaking For Online Streaming Service @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is proud to present an outstanding opportunity for an Italian-speaking professional to join a leading global online streaming platform. This position in Greece offers you the chance to work remotely from within Greece, supporting Italian-speaking subscribers with a premium, seamless streaming experience.

• Provide high-quality customer support to Italian-speaking subscribers via chat, email, and phone channels.
• Assist users with account management, subscription queries, billing issues, and technical troubleshooting related to the streaming service.
• Guide customers through platform features, content discovery tools, and streaming settings to enhance their viewing experience.
• Investigate and resolve playback issues, device compatibility problems, and connectivity errors affecting access to the streaming platform.
• Handle escalations professionally and empathetically, ensuring all Italian-speaking customers receive timely and effective resolutions.
• Document all customer interactions accurately within the company's CRM system, maintaining a high standard of data quality and case tracking.
• Stay up to date with the streaming platform's latest content releases, product updates, and policy changes to deliver informed, accurate support.
• Collaborate with internal teams to identify recurring issues and contribute feedback that helps improve the overall Italian-speaking customer experience.

Qualifications

• Native or fluent Italian language skills (both spoken and written) are essential for this role.
• A genuine passion for digital entertainment, streaming platforms, and online media trends.
• Previous experience in customer service, technical support, or a client-facing role is highly advantageous.
• Strong communication and problem-solving skills, with a patient, customer-first mindset.
• Comfortable working in a remote environment with a reliable internet connection and a professional home workspace.
• Basic technical proficiency, including familiarity with common streaming devices, operating systems, and digital platforms.

Requirements

• Valid EU passport or European citizenship (mandatory requirement).

Benefits

• Competitive Monthly Salary reflective of your experience and skills.
• Monthly Performance Bonus to reward your dedication and outstanding results.
• 2 Extra Salaries Per Year — 13th and 14th salary paid annually.
• Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation upon arrival in Greece.
• Fully Paid Professional Training to prepare you for success in the streaming platform environment.
• Comprehensive Health Insurance coverage from day one.
• Stable, long-term remote employment based within Greece.
• A supportive, multicultural team environment with genuine opportunities for career progression.
• And Much More...