[Hiring] Italian Speaking Fitbit Products Support Specialist @Mercier Consultancy Group

Role Description

We are currently seeking a passionate individual for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria to join a leading team in the Fitness & Wellness industry. This is a unique opportunity to combine your technical support expertise with a genuine interest in wearable health technology, ensuring users across the Italian market receive premium assistance.

Key Responsibilities

• Provide expert, high-quality technical support to Italian-speaking customers regarding Fitbit wearable devices and applications.
• Champion the Fitness & Wellness industry standards by resolving complex inquiries related to health data, activity tracking, and device synchronization.
• Deliver personalized troubleshooting solutions, ensuring optimal user experience and high customer satisfaction scores.
• Educate users on the advanced health monitoring features of Fitbit products to encourage a healthy and active lifestyle.
• Maintain detailed documentation of customer interactions within the CRM system to improve service delivery.
• Collaborate with international teams to identify trends in user hardware or software issues, providing feedback to improve future product iterations.
• Represent the brand with professionalism and enthusiasm during every customer engagement.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proven interest or passion for the Fitness & Wellness industry and health-conscious technology.
• Valid EU passport (mandatory requirement for legal employment).
• Exceptional communication skills with a focus on empathy, patience, and customer success.
• Strong digital literacy and ability to learn new software platforms quickly.
• Previous experience in technical support or customer service is highly preferred for those seeking jobs in Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on the latest health tech trends.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• Attractive Monthly Performance Bonus based on your excellence.
• €1,500 Signing Bonus (one-time) for all new hires.
• An exciting, multicultural work environment and career growth within the Italian-speaking jobs sector.

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across Europe. We specialize in bespoke recruitment solutions, ensuring that our candidates find not just a job, but a career-defining opportunity in the vibrant landscape of international business.