[Hiring] Italian Speaking Customer Support Representative @Eco Plus Solutions AB

Role Description

Whether you are already living under the Mediterranean sun or are planning to relocate to Greece, an incredible career opportunity is waiting for you. We are seeking enthusiastic Italian-Speaking Customer Care Advisors to champion a world-renowned technology leader—a global giant celebrated for its elegant design and trend-setting digital ecosystem. This role features a fully virtual workspace, giving you the absolute freedom to build a rewarding career from any location across Greece.

Your Mission: Supporting Global Consumers

• Serve as a Digital Brand Ambassador for a pioneer in global innovation.
• Provide premium support to Italian-speaking users, walking them through technical troubleshooting and helping them maximize the utility of their high-end digital products.

• Multi-Channel Support: Deliver exceptional, empathetic assistance via telephone, email, and live text chat in Italian.
• Technical Problem-Solving: Act as a knowledgeable resource, helping users navigate sophisticated hardware functionalities and operating systems.
• Elite Brand Representation: Uphold the company's prestigious international reputation by maintaining top-tier professional standards and attention to detail.
• Continuous Learning: Keep your product knowledge sharp regarding the latest software updates and device rollouts to provide immediate, accurate support.
• Accurate Record-Keeping: Document every customer interaction precisely within the company CRM system to ensure efficient case management.

Qualifications

• Language Skills: Native or bilingual mastery of Italian (C1/C2 level), paired with an intermediate command of English (minimum B2 level) for corporate training and internal team collaboration.
• Residency Status: Currently residing in Greece, or completely prepared to move to the country before your official start date.
• Work Authorization: An EU passport or a valid, legal permit to work inside Greece.
• Technical Aptitude: Total comfort using modern digital tools and a genuine enthusiasm for consumer technology.
• Core Mindset: Outstanding active listening skills combined with a proactive, solution-oriented attitude.

Benefits

• End-to-End Relocation Assistance (For Candidates Moving to Greece):
  • Covered Transit: Your flight to Greece will be fully arranged and paid for by the company.
  • Temporary Housing: Two weeks of premium hotel accommodations are provided, giving you a comfortable base while you search for your permanent home.
  • Administrative Aid: Hands-on, personalized support to help you navigate local Greek bureaucracy, including securing your tax number (AFM) and social security registration (AMKA).
• Virtual Office Setup:
  • Equipment Shipped to You: A complete package of high-performance technical work gear will be delivered directly to your doorstep.
  • Geographic Freedom: You choose your workspace—work from a modern apartment in Athens, a quiet retreat in Crete, or a coastal village in the Peloponnese.
• Financial Security & Career Growth:
  • Guaranteed Salary: A highly competitive base salary distributed 14 times per year (fully incorporating the traditional Greek Christmas, Easter, and summer bonus structures).
  • Day-One Healthcare: Comprehensive private medical and life insurance coverage starting from your very first contract day.
  • Internal Promotion tracks: Clear, structured advancement pathways allowing you to transition into Quality Assurance, Corporate Training, or Team Management.

Application Process

If you are eager to represent an industry-leading global tech giant while working remotely from Greece, select Apply Now and submit your updated English CV today!