[Hiring] Italian Speaking Customer Support Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy is proud to offer an exciting and rewarding position for a dedicated Italian Speaking Customer Support Representative specializing in consumer electronics, based in the vibrant and culturally rich country of Greece. This role presents an excellent opportunity for individuals who are deeply passionate about the latest technology and enjoy working in a fast-paced, evolving sector. Candidates will have the chance to engage with customers directly, providing top-notch support and solutions while contributing to customer satisfaction and loyalty.

• Provide expert customer support in Italian for consumer electronics products.
• Assist customers with product inquiries, troubleshooting, and technical support.
• Resolve customer complaints and issues promptly while ensuring high customer satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay up-to-date with the latest consumer electronics trends and product updates to provide accurate information.

Qualifications

• Exceptional fluency in Italian (both written and spoken) is essential.
• A minimum English proficiency level of B2 is required.
• Experience in customer support, especially in the consumer electronics sector, is preferred.
• Strong communication and interpersonal skills.
• Proficient problem-solving abilities and a customer-oriented approach.
• Familiarity with CRM software and technical support tools.
• Able to work independently and as part of a team.
• Willingness to relocate and live in Greece.

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...