[Hiring] Italian-Speaking Customer Experts for Telecom Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is looking for dedicated Italian-Speaking Customer Experts to join our team supporting a leading telecom company in Greece. As a Customer Expert, you will deliver high-quality support and assistance to Italian-speaking customers, addressing their inquiries related to telecom products, services, and technical issues.

• Provide professional and timely customer service to Italian-speaking clients via phone, email, and chat regarding telecom services, billing, and technical support.
• Assist customers in troubleshooting technical issues, managing subscriptions, and understanding product offerings.
• Maintain detailed records of customer interactions using CRM systems.
• Collaborate with technical and sales teams to resolve customer concerns efficiently.
• Stay updated on the latest telecom products, services, and company policies to provide accurate information.
• Provide feedback to improve customer service processes and customer satisfaction.

Qualifications

• Fluency in Italian (spoken and written) is required; knowledge of English is a plus.
• Experience in customer service, preferably within the telecom industry or technical support.
• Strong communication and problem-solving skills with a customer-oriented mindset.
• Ability to multitask and work efficiently in a dynamic environment.
• Familiarity with CRM platforms and digital customer service tools.
• Willingness to relocate and work in Greece.
• Passion for telecommunications and technology.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...