[Hiring] Italian-Speaking Customer Experts for Imperial Brands @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience.

• Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat.
• Assist customers with product information, orders, complaints, and general inquiries.
• Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system.
• Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary.
• Stay updated on company products, policies, and industry regulations to provide accurate information.
• Provide feedback to management aimed at improving customer service and operational processes.

Qualifications

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in customer service or client support roles, preferably in FMCG or related sectors.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to multitask, work under pressure, and adapt to a dynamic work environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Strong problem-solving abilities and attention to detail.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...