[Hiring] Italian-Speaking Customer Experts for Consumer Electronics @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team in Greece, supporting a leading consumer electronics company. In this role, you will be responsible for providing excellent customer service and technical support to Italian-speaking customers, ensuring a positive experience with the company's range of electronics products.

• Assist Italian-speaking customers via phone, email, and chat regarding product inquiries, technical support, and after-sales service.
• Troubleshoot product issues, provide solutions, and guide customers in using products effectively.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Collaborate with product and technical teams to resolve complex customer problems efficiently.
• Stay updated on latest product releases, features, and company policies to provide accurate information.
• Contribute to improving customer service processes and customer satisfaction.

Qualifications

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
• Experience in customer service or technical support, preferably within the consumer electronics sector.
• Excellent communication skills and a customer-focused attitude.
• Ability to work effectively in a dynamic environment and manage multiple tasks.
• Familiarity with CRM platforms and digital customer support tools.
• Willingness to relocate and work in Greece.
• Strong problem-solving skills and passion for technology and electronics.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...