[Hiring] Italian-Speaking Customer Experts for a Web shop @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is excited to offer an excellent opportunity for Italian-Speaking Customer Experts to join our team supporting a prominent web shop based in Greece. This role involves providing outstanding customer service to Italian-speaking customers, assisting them with order inquiries, product information, and issue resolution to ensure a positive shopping experience.

• Respond professionally to Italian-speaking customers via phone, email, and chat regarding orders, products, payments, and delivery status.
• Assist with resolving customer complaints, returns, and refunds efficiently and effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Work collaboratively with logistics, sales, and technical teams to ensure timely resolution of customer issues.
• Stay updated on product catalog, company policies, and promotions to provide accurate information.
• Provide feedback to management to improve customer service operations and overall customer satisfaction.

Qualifications

• Fluency in Italian (spoken and written) is required; proficiency in English is advantageous.
• Previous experience in customer service, ideally in e-commerce or web shop environments.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Attention to detail and problem-solving skills.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...