[Hiring] Italian-Speaking Customer Experts for a Car Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking talented Italian-Speaking Customer Experts to join our team supporting a leading car company in Greece. In this role, you will provide exceptional customer service and support to Italian-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.

• Deliver professional and courteous customer support to Italian-speaking customers via phone, email, and chat regarding car products, services, and maintenance.
• Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and effectively.
• Maintain accurate records of customer interactions and case resolutions within the CRM system.
• Collaborate with sales, service, and technical teams to ensure high customer satisfaction.
• Stay informed about the latest car models, features, and company policies to provide precise assistance.
• Provide feedback to management to enhance customer service quality and processes.

Qualifications

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service, ideally in the automotive industry.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with CRM systems and digital customer support tools.
• Willingness to relocate and work in Greece.
• Passion for cars and strong problem-solving abilities.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...