[Hiring] Italian Speaking Customer Advisor @Eco Plus Solutions AB

Role Description

As a Customer Advisor, you won't just be answering phones; you'll be a brand ambassador for one of the most innovative tech ecosystems in the world. You will provide high-quality support to Italian-speaking users, helping them troubleshoot issues, explore new features, and get the most out of their premium devices and services.

• Deliver exceptional customer support via phone, email, and chat in Italian.
• Act as a technical guide, helping users resolve software queries and navigate hardware features.
• Maintain a high level of empathy and professionalism, ensuring every customer feels heard and valued.
• Stay up-to-date with the latest product launches and software updates to provide accurate information.
• Log all interactions accurately in our CRM system.

Qualifications

• Italian: Native or C2 (Fluent) proficiency is mandatory.
• English: B2 level (Upper-Intermediate) or higher for internal training and communication.
• Location: You must be a resident of Greece or willing to relocate to Greece (anywhere in the country) before your start date.
• Tech-Savvy: You should be comfortable navigating different software and have an interest in modern technology.
• Soft Skills: Great listening skills, a problem-solving mindset, and a genuine desire to help people.

Requirements

• We value personality and communication skills above all else. While previous experience is a plus, it is not a dealbreaker—we provide full training to get you up to speed.

Benefits

• Relocation Support (If moving from abroad):
• Flight Tickets: We pay for your flight to Greece.
• Accommodation: 2 weeks of hotel stay on us while you find your new home.
• Settling-in Support: Our team will help you with the bureaucracy (AFM, AMKA) to make your transition smooth.
• Modern Work Environment:
• Equipment Provided: We ship the latest tech tools directly to your door in Greece.
• Remote Flexibility: Work from your home office in Athens, Crete, Thessaloniki, or even a quiet village in the Peloponnese.
• Benefits & Growth:
• Competitive Salary: Paid 14 times per year (extra salaries for Christmas, Easter, and Summer).
• Health & Life: Comprehensive private insurance package.
• Career Growth: Clear pathways into Team Lead, Quality Analyst, or Training roles.
• Culture: A multicultural team, online social events, and a supportive atmosphere.

How to Apply

Ready to start your Greek adventure? Send us your CV in English and take the first step toward a remote career under the Mediterranean sun.

Note: All applicants must hold an EU passport or a valid work permit for Greece.