[Hiring] Italian Customer Success Manager @citPEAK

Role Description

• Advice and support users after they become customers.
• Proactively demonstrate possible use cases and best practices.
• Provide Technical and Product Support.
• Responsible for developing customer relationships that promote retention and loyalty with existing customers.
• Be the interface between existing customers and sales teams.

Qualifications

• C1/C2 Italian language proficiency is a must.
• Possess a sales-oriented, sociable, and adaptable personality.
• Strong PC user skills.
• Ability to learn independently and demonstrate self-motivation.
• Experience in conducting business conversations over the phone and attracting new customers.
• A basic understanding of software products and business processes is a plus.

Benefits

• Attractive fixed salary per month 60K EGP (Net).
• Attractive target-based commission (unlimited).
• Career levels available based on performance.
• Social and Health Insurance.
• Transportation Allowance (3K EGP based on attendance from the office).
• Remote option available.
• 2 days weekend: Saturday and Sunday.
• One fixed shift 9 hours (8 net hours + 1-hour break).
• Personal and professional development system.
• Working with International teams.

Company Description

citPEAK is located in Cairo, Egypt, offering fully fledged services for software development, business process outsourcing and offshore services to its clients. Recognized both on local and international markets, citPEAK operates with higher client expectancy and flexible solution offers. citPEAK is professional in enabling the client to establish instant and successful communication channels and support business models, thus keeping the client business needs on track.