[Hiring] IT Support Lead @TechnologyAdvice

Role Description

The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves:

• Overseeing technical projects
• Troubleshooting issues
• Maintaining robust network security
• Collaborating with other departments to align IT strategies with overarching business goals

You must have 2+ years of experience as a Team Leader or Manager to succeed in this role.

Qualifications

• 2+ years of experience as an IT Team Leader or Manager
• 4+ years of IT experience with exposure to various facets of IT
• 1+ year of managerial or project leadership experience
• Previous IT logistics experience in the Philippines or within the APAC region is preferred
• Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace
• Background in supporting both Mac and Windows environments for end-users
• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred
• Experience in Information Security, including certifications like CISM or CISSP, is preferred

Requirements

• Ability to think creatively and anticipate challenges without requiring additional supervision
• Excellent verbal and written communication skills, suitable for both technical and non-technical audiences
• Organized and detail-oriented
• Ability to multitask effectively
• Capability to make decisions under pressure with little or no supervision
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays, and 5 additional days after 1 year
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare: Healthcare reimbursement to help ensure you are covered
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus