[Hiring] IT Support Engineer - Helpdesk ServiceDesk @EasyITGuys

Role Description

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!

Position: IT Sales & Support Engineer / Consultant / Specialist

Location: 100% Remote (U.S. only)

Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST

Type: Full-Time, Hourly

What You’ll Do:

• Provide technical support and IT consulting for business clients
• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales — help clients while identifying their technology needs
• Work closely with businesses, building strong, long-term relationships
• Continue expanding your knowledge in a fast-paced, evolving IT environment

Qualifications

• MSP/MSSP Experience: 3-5+ years
• IT Support Experience: 3-5+ years
• IT Sales Experience: 1-2+ years
• Client Segment Experience: 3-5+ years supporting businesses
• Remote/Hybrid Experience: 2-3+ years

Requirements

• Core Technical Skills (1-3 Years Preferred):
• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
• Monday.com
• Devices & Infrastructure:
• Fortinet Firewalls, Switches, APs
• SonicWALL Firewalls, Switches, APs
• Ubiquiti Routers, Switches, and APs
• Additional Skills:
• Typing speed: 40 WPM minimum, 60+ WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
• Required Skills & Experience:
• Active Directory & Group Policy
• Windows OS, Microsoft Office, Windows Server, VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects

Benefits

• Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
• Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
• Future-Focused – 401K & Retirement Benefits to build financial security.
• Professional Growth – Continuously level up your skills, knowledge, and expertise.
• Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
• Your Voice Matters – A small-business culture where your ideas make an impact.
• High-Energy, Fast-Paced Work – A team of go-getters who love what they do.