[Hiring] IT Helpdesk Agent @Lifemark Health Group

Role Description

We're looking for an IT Helpdesk Agent Tier 1 to work remotely supporting our employees across the country with incoming ticket requests. Reporting to the Senior Helpdesk Manager, you'll have the ability to be part of an extremely collaborative work environment and provide exceptional client service.

Qualifications

• Excellent time management skills
• Strong verbal and written communication skills to explain technical issues to non-technical users
• Ability to handle customer inquiries with patience and professionalism
• Work with different divisions understanding their needs
• Set clear expectations and define key performance indicators for self
• Work within a team environment providing insight when appropriate
• Ability to work with minimal supervision

Requirements

• Knowledge of Microsoft Windows operating systems and MS Office O365
• Understanding of remote management tools and techniques
• Experience with Microsoft Active Directory
• Working knowledge of CRM applications such as Zendesk, ServiceNOW
• Bilingualism (French/English) is an asset
• Previous Medium to Large Enterprise Customer Service experience is required
• Previous experience in IT support, Call Centre and/or Ticketing tool environment is required

Benefits

• You will be issued a company laptop, home office monitor and peripherals
• After your successful probationary period, you will have access to a yearly education reimbursement fund
• Be eligible to sign up for 30% discount from Shopper Drug Mart purchases
• Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
• Have paid vacation days as well as wellness days
• Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
• Access to employee assistance program

Company Description

Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.