[Hiring] IT Customer Success Manager @Kinnovis

Role Description

As an IT Customer Success Manager, you will own the customer relationship in France and other French-speaking markets in Europe, from onboarding through technical consulting to long-term account management. We are looking for a PM/CSM hybrid mindset: someone with demonstrated success in implementation who can articulate their value and take full ownership of the user journey.

• Onboarding New Customers
  • Running onboarding end to end, from setup and configuration to go-live
  • Training users so they can operate the platform confidently on day one
• Project Management
  • Managing multiple implementation or rollout projects at the same time
  • Owning timelines, milestones and stakeholders communication
  • Supporting technical configurations, data migrations and integrations
  • Keeping project documentation and stakeholder updates current in Notion
• Relationship Management and Communication
  • Building long-term customer relationships in France and French-speaking markets
  • Identifying and resolving issues before they escalate
  • Communicating clearly across customers, internal team and external partners
• Customer Success & Support
  • Supporting customers over the long term, proactively rather than reactively
  • Identifying expansion opportunities and demonstrating measurable value for our customers
  • Acting as the technical point of contact and coordinating with the tech team on complex issues
• Internal process improvement
  • Shaping how we scale customer success in France — from the processes we run to the templates and tools we use
  • Help developing scalable approaches for onboarding, customer support and project management

Qualifications

• At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment
• Experience with project management
• A technical background with a solid understanding of software and data structures (for example, in development or data analysis)
• Customer-centric approach, organisational ability and a structured, solution-oriented way of working
• Strong interpersonal skills and the ability to effectively engage with diverse stakeholders
• Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365
• French at C2 level, English at minimum C1 level

Requirements

• Nice to Have
  • Basic knowledge of scripting or automation
  • Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration)
  • Experience with accounting-related processes or ERP systems
  • Knowledge of the self-storage environment or SaaS industry
  • Curiosity about AI tools and a willingness to leverage them to improve workflows

Benefits

• Freelance remuneration depending on qualifications and experience
• Flexible working hours and fully remote in France
• An international team that values autonomy and clear communication
• Direct influence on product and customer processes
• Flat hierarchies and short feedback loops
• Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex
• Owner-managed and financially secure, with no external investors

Company Description

Kinnovis builds facility management software for self-storage operators across Europe. Our headquarters are in Vienna and our team spans multiple countries. We are owner-managed and profitable, with no external investors, which means we make product decisions based on what customers need rather than what a board wants to see next quarter.