[Hiring] IS Service Desk Analyst I @Careers Mutual Of Omaha

Role Description

At Mutual of Omaha, the IT Service Desk Analyst delivers exceptional customer service in a fast-paced, high-volume environment by promptly handling Service Desk calls, emails, requests, and instant messages in line with Enterprise service standards. In this role, you'll focus on maintaining efficiency, professionalism, and exceeding customer expectations through clear communication and meticulous documentation using our service management tools.

Qualifications

• Service Desk Expertise: Leverage your experience in Service Desk operations to handle calls, emails, requests, and chat sessions with a high level of accuracy and attention to detail, ensuring exceptional customer service at every interaction.
• Troubleshooting and Support: Deliver comprehensive troubleshooting support to internal and external stakeholders across computer systems, networks, and production management to ensure timely and effective issue resolution.
• Accurate Ticket Management: Keep thorough records by entering all interactions into the ticketing system, regularly reviewing tickets for updates, and maintaining effective communication with business partners as needed.
• Continuous Learning: Stay current on the company's business functions, operational processes, and systems, while keeping up with industry trends and technological advancements.
• Able to work remotely with access to a high-speed internet connection and located in the United States.

Requirements

• Service Desk Process Expertise: Bring your proficiency in Service Desk processes and procedures, along with a strong understanding of business partner workflows and terminology, to ensure smooth and effective support.
• Technical Infrastructure Knowledge: Possess comprehensive knowledge of infrastructure components and business unit applications, including mainframes, distributed systems, microcomputers, and networks.

Benefits

• Hourly Wage: $22.75 - $25.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time, and paid holidays.