[Hiring] Interpreter Specialist @Linguava Interpreters

Role Description

We are looking for an Interpreter Specialist who is energized by solving scheduling puzzles, supporting interpreters, and ensuring patients receive the language access services they need.

In this role, you will serve as a critical connection point between Linguava's interpreter network, healthcare clients, and internal teams. You'll help ensure every appointment is staffed with the right interpreter at the right time, while delivering exceptional service and support throughout the scheduling process.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in creating positive experiences for both interpreters and clients. Every assignment you fill helps remove language barriers and supports equitable access to healthcare.

Qualifications

• High School Diploma or GED required
• Customer service, scheduling, administrative support, or operations experience preferred
• Experience working in healthcare, language services, or workforce scheduling environments is a plus
• Strong verbal and written communication skills
• Excellent customer service and active listening abilities
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize effectively
• Critical thinking and problem-solving skills
• Conflict resolution and de-escalation capabilities
• Ability to work independently while collaborating with cross-functional teams
• Commitment to health equity and language access services

Requirements

• Assign interpreters based on availability, credentials, language proficiency, location, and client requirements
• Verify interpreter eligibility and credentialing requirements prior to assignment
• Proactively fill open assignments and scheduling gaps to maximize coverage
• Reassign appointments as needed to ensure continuity of service
• Arrange backup coverage whenever possible to minimize disruptions
• Respond to interpreter and client inquiries with professionalism, empathy, and urgency
• Handle inbound and outbound communications related to scheduling and appointment updates
• Resolve concerns through a One Call Resolution mindset whenever possible
• Communicate cancellations, delays, no-shows, and schedule changes promptly and accurately
• Build strong relationships with interpreters to support engagement and retention
• Review appointment details, history, and special instructions before making scheduling decisions
• Maintain accurate appointment records and scheduling documentation
• Ensure all actions, communications, and resolutions are properly recorded
• Monitor scheduling activity to identify and address potential service gaps
• Follow scheduling protocols, departmental SOPs, and contractual requirements
• Ensure assignments meet all credentialing and compliance standards
• Maintain high levels of accuracy and attention to detail
• Document incidents, client communications, and resolution efforts appropriately
• Support quality initiatives that improve scheduling consistency and client satisfaction

Benefits

• Salary Range: $40,000–$44,000 annually
• Bonus Eligible: 5%
• Non-Exempt Position
• Incentive Bonuses
• 401k Match
• Company paid health (medical, dental, vision)