[Hiring] International Customer Support @Polymarket

Role Description

We’re looking for a community-first customer support professional to own the user experience across live chat, email, and beyond. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. We are looking to bring on new members of the team that can handle support in International Timezones outside of North/South America.

This role goes beyond answering questions—you’ll develop processes, tools, and work collaboratively to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves free markets, and enjoys crypto culture, you’ll fit right in.

What you'll do

• First-line customer support response across Discord, live chat, & email
• Develop and lead a culture of delightful customer support across multiple channels (Discord, email, Telegram & chat)
• Act as a trusted point of contact for the community, escalating priority issues to the relevant teams
• Collaboratively build internal programs, tools, resources, and training to help improve product support workflows
• Act in compliance with Polymarket's regulatory and operational standards
• Using user pain points to drive real product improvements

Qualifications

• 4+ years of experience in financial services, fintech, crypto, trading, gaming, or web3, with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments
• Experience with payments, market operations, KYC/AML compliance, or trading infrastructure is a strong advantage
• Comfortable navigating the evolving world of DeFi, prediction markets, and web3, or determined to get fluent quickly
• Managed a large Discord or online community, understanding the difference between moderation and culture-building
• Comfortable working weekends and off-hours as needed
• Clear, sharp, human writer, whether defusing a frustrated user, setting expectations in public, or drafting an internal process doc

Benefits

• Competitive salary & equity
• Unlimited PTO, Health, Vision, & Dental coverage
• 401k match
• Hardware setup — new MacBook Pro, big display, & accessories