[Hiring] Intern, Customer @Zuora

Role Description

Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period.

In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment.

This is a remote position.

Qualifications

• Currently pursuing a degree in business, operations, analytics, information systems, or a related field.
• Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing).
• Strong Excel skills (formulas, pivot tables).
• Comfortable working with data across multiple systems and learning new tools quickly.
• Experience with Salesforce reporting is a plus, not required.
• High attention to detail, strong organization, and clear written communication.

Requirements

• Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance.
• Compare AI outputs against source systems and documented business rules.
• Perform structured validations and track findings to support iteration and improvement.
• Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents.
• Support campaign tracking and iteration based on results.
• Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs).
• Build and maintain reports in Excel (formulas, pivot tables, basic data modeling).
• Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports.
• Document report logic and data sources to ensure repeatability.
• Help manage and prioritize incoming reporting, analysis, and operational requests.
• Support the creation and maintenance of process decks, documentation, and written materials used by the CS team.
• Support quarter-end, planning, and initiative-related analysis as needed.

Benefits

• As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting.
• Our people, whom we refer to as “ZEOs," are empowered to take on a mindset of ownership and make a bigger impact here.
• Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
• Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.