[Hiring] Intake Specialist | Personal Injury Client Relations Specialist @Job Duck

Role Description

Job Duck is seeking a highly organized and personable Intake Specialist to support a growing Personal Injury law practice. In this role, you will be the first point of contact for prospective clients, guiding them through the intake process, qualifying leads, scheduling consultations, and helping convert qualified prospects into clients. You will work closely with the legal team to ensure prospective clients receive a warm, professional, and seamless experience from their first interaction with the firm. This position is ideal for someone with prior Personal Injury intake experience who communicates exceptionally well, understands the importance of attention to detail, and brings a collaborative, diligent, and client-focused approach to their work.

Responsibilities

• Respond to prospective client inquiries and conduct intake calls.
• Gather and accurately document relevant information from prospective clients.
• Qualify leads based on the firm’s intake criteria.
• Handle the intake process for prospective Personal Injury clients.
• Explain the next steps in the intake process and answer general questions within the scope of the role.
• Schedule consultations and other appointments as needed.
• Guide qualified prospective clients through the onboarding process and assist with obtaining signed engagement agreements.
• Accurately enter and maintain prospective client information in Neos.
• Use Nextiva to manage and document telephone communications.
• Assist with additional administrative and client communication tasks as assigned.
• Communicate with prospective clients in a warm, professional, and empathetic manner.
• Follow up with qualified leads to encourage completion of the intake process.
• Maintain organized and up-to-date intake records.
• Coordinate closely with the legal team to ensure qualified leads are properly transitioned for further handling.
• Communicate relevant intake information clearly and efficiently to the appropriate team members.
• Monitor pending leads and follow up on outstanding information or documentation.
• Provide backup support to other team members when needed.
• Maintain a consistently professional and client-focused experience throughout every interaction.

Requirements

• Location: Georgia, United States
• Time Zone: Eastern Standard Time
• Working Hours: 9:00 AM–5:00 PM EST, Monday through Friday
• Practice Area: Personal Injury
• Prior experience working as an Intake Specialist is required
• Personal Injury intake experience is strongly preferred
• Experience qualifying leads and converting prospective clients into signed clients
• Experience scheduling consultations and managing prospective client information
• Exceptional spoken English with clear and easily understood speech for U.S. callers
• Excellent listening and comprehension skills
• Must be comfortable handling a high volume of inbound and outbound phone communication
• Spanish is welcome but not mandatory
• Must be comfortable working remotely and collaborating with a small legal team
• Must be willing to provide backup support to other team members when needed

Required Software

• Neos
• Nextiva
• Microsoft Office 365

Required Skills

• Personal Injury intake experience
• Lead qualification
• Client conversion
• Telephone intake
• Scheduling and appointment coordination
• Strong verbal communication
• Exceptional spoken English
• Excellent listening and comprehension skills
• Warm and professional telephone presence
• Clear and easily understood speech
• Client-focused approach
• Strong organizational skills
• Excellent attention to detail
• Strong work ethic
• Diligence and reliability
• Collaborative mindset
• Team player mentality
• Ability to multitask and prioritize
• Ability to work independently while maintaining strong communication with the team
• Professional and empathetic communication style
• Ability to build rapport with prospective clients
• Strong follow-through and accountability

Languages

• English
• Spanish

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.