[Hiring] Intake Specialist - Outbound @Hanger

Role Description

• Talks directly with patients and their families, determining their needs, medical history, physical and mental state, and special requirements.
• Promotes the values of Hanger.
• Receives incoming calls from patients and schedules various appointment types for multiple locations.
• Communicates professionally with patients.
• Appropriately documents and confirms requested appointments.
• Provides excellent customer service.
• Determines the most appropriate location, clinician, and appointment type needed for the patient.
• Manages incoming faxes from referral sources.
• Triages and routes general inquiry calls.
• Contacts patients for no-show/rescheduled appointments.

Qualifications

• High school education or equivalent.
• Minimum of 2 years of related experience.
• Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.

Requirements

• Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans including coding, billing, and reimbursement protocols.
• Proficient computer skills including Windows-based office technologies (ex. Word, Excel), Outlook, and automated billing systems.
• Working knowledge of ICD-9, ICD-10, HCPC/CPT, and other coding.
• Ability to use office equipment such as facsimile machine, calculator, and postage machine.
• General knowledge of state, federal, and regional collection and reimbursement laws.
• Excellent organizational skills and able to manage multiple tasks in a fast-paced environment.
• Must have an enthusiastic and positive attitude.
• Ability to work independently, exercise creativity, and be attentive to detail.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

• Competitive Compensation Packages.
• 8 Paid National Holidays & 4 additional Floating Holidays.
• PTO that includes Vacation and Sick time.
• Medical, Dental, and Vision Benefits.
• 401k Savings and Retirement Plan.
• Paid Parental Bonding Leave for New Parents.
• Generous Employee Referral Bonus Program.
• Mentorship Programs - Mentor and Mentee.
• Student Loan Repayment Assistance by Location.
• Regional & National traveling CPO/CO/CP opportunities.
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.