[Hiring] Intake Specialist @EVENING POST GROUP

Role Description

Do you want to have a fulfilling career with purpose helping people obtain their Veterans disability benefits? Our growing team is seeking dedicated and compassionate individuals who are self-motivated, can work on their own in their own home, and are competitive. In this position you’ll take the lead role in delivering an outstanding customer service experience to our clients. The VA Intake Specialist will be a direct point of contact for potential new clients. They provide great customer service and have a clear phone presence. They should be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. The ideal candidate for this position is detail-oriented, professional, and has a genuine desire to meet the needs of others.

Work hours are Monday – Friday from 10:00 am to 7:00 pm EST. This is a remote work from home position.

Essential Functions

• Receive all inbound and outbound calls for potential disability clients.
• Perform general clerical duties (i.e., check email and Chat communication consistently).
• Ask a series of questions verbatim for the purpose of entering data into the consultation and application system to confirm eligibility for the potential client.
• Respect client confidentiality.
• Flexibility to change work hours based on company needs.
• Performs other related duties as assigned.

Qualifications

• Experience using computers and performing data-entry functions.
• Minimum typing speed of 35 WPM.
• Ability to type and talk while using a hands-free headset.
• Must be able to multi-task and be proficient in the use of today’s technology.
• Excellent reading, verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organization skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must be able to enter data correctly; verify correct spelling using Google.
• Must be proficient using Google for research.
• Ability to function well in a high-paced and at times stressful environment.
• Proficiency with Microsoft Office Suite and general computer proficiency.
• Reliable and dependable attendance.

Requirements

• This job requires a minimum of a high school diploma or G.E.D and two years of telephone customer service or previous call center experience. Associate degree is preferred.
• Minimum of 2 years of telephone experience is required.
• Must have experience using an auto-dialer system and reading a script verbatim.
• Experience using computers and performing data-entry functions.

Remote Work from Home Requirements

• Not all positions are remote; some require that the employee work in the office.
• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high-speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 10 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• Company paid life insurance and disability insurance.
• 401(k) plan with an employer match.
• Paid time off after 90 days of employment.
• Ten company paid holidays.