[Hiring] Intake Specialist @Hanger

Role Description

We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state, and special requirements.

• Makes outgoing calls to patients and schedules various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirms requested appointments
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and routes general inquiry calls
• Contacts patients for no-show/rescheduled appointments
• Promotes the values of Hanger

Qualifications

• High school education or equivalent
• Minimum of 2 years of related experience
• Minimum good fit for the job, as determined by a skills assessment
• Experience in a medical office (preferred)
• Medical terminology knowledge (preferred)
• Experience with EMR systems (NextGen) (preferred)
• Spanish speaking (preferred)
• DME/Orthotic knowledge (preferred)

Requirements

• Strong interpersonal, oral, and written communication skills
• Resourceful and flexible team player
• Working knowledge of HIPAA and other medical insurance regulations
• Proficient computer skills including Windows based office technologies
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Ability to use office equipment
• General knowledge of state, federal and regional collection and reimbursement laws
• Excellent organizational skills and able to manage multiple tasks
• Must have an enthusiastic and positive attitude
• Ability to work independently and exercise creativity
• Act with integrity in all ways and at all times
• Keep the patient at the center of everything that you do
• Foster open collaboration and constructive dialogue
• Continuously innovate new solutions
• Focus on superior outcomes

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events