[Hiring] Intake Specialist @Hanger, Inc.

Role Description

We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.

• Makes outgoing calls to patients and schedules various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirms requested appointments
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and routes general inquiry calls
• Contacts patients for no show/rescheduled appointments
• Promotes the values of Hanger

Qualifications

• High school education or equivalent
• Minimum of 2 years related experience: customer service, call center, working with medical records/insurance
• Bilingual (Spanish) preferred
• Orthotic and Prosthetic experience preferred
• Experience with EMR systems (NextGen) preferred

Requirements

• Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols
• Proficient computer skills including Windows-based office technologies (e.g., Word, Excel), Outlook, and automated billing systems
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Ability to use office equipment such as facsimile machine, calculator, and postage machine
• General knowledge of state, federal, and regional collection and reimbursement laws
• Excellent organizational skills and able to manage multiple tasks in a fast-paced environment
• Must have an enthusiastic and positive attitude
• Ability to work independently, exercise creativity, and be attentive to detail
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
• Keep the patient at the center of everything that you do, building lifelong trust
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes, and calibrate work processes for outstanding results

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest