[Hiring] Intake Specialist @Float Health

Role Description

As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.

• Serve as a liaison between specialty pharmacies, nurses, and patients.
• Leverage technology platforms to ensure smooth coordination, timely staffing, and successful care delivery.
• Represent Float Health with empathy, professionalism, and efficiency.
• Resolve issues quickly and accurately to build trust and drive a seamless experience for all stakeholders.
• Make staffing decisions aligned with operational and financial objectives.
• Identify opportunities to improve workflows, technology, and overall user experience.

Qualifications

• Flexible and have a learner mindset.
• Thrive in urgency.
• Team-oriented.
• Strong sense of accountability and integrity.

Requirements

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits.
• Collect information from pharmacies and patients.
• Match appropriate nurses to patients.
• Manage offers in our marketplace to ensure we pay the nurses a responsible rate.
• Onboard patients to Float Health.
• Confirm logistics and schedules with all users to ensure a safe and seamless home visit.
• Respond to restaff and reschedule requests as they arise.
• Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
• Respond to inbound phone calls, emails, chat, and SMS as well as initiating outbound.
• Work cross-functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit-related tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies.
• Complete tasks related to pharmacy engagement as needed.
• Provide feedback to improve our technology and processes.

Benefits

• Medical, dental, vision.
• 401k matching.
• Unlimited PTO with minimum days.
• Paid parental leave.
• Phone & internet monthly stipend.
• Annual Learning Stipend.
• HSA & FSA.
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance.
• Zero commute. Work wherever you are (on or around US hours).

Culture

We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever-changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk!

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.